Ordering
Can I change or cancel my order?
If your order has not yet been processed, we'll do our best to accommodate your request. Please contact us as soon as possible.
What payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay (availability may vary).
Shipping
Where do you ship?
Currently, we ship within the United States only.
How long does shipping take?
Orders are typically delivered within 3–5 business days after shipment.
Do you offer free shipping?
Yes. We offer free standard shipping on all U.S. orders.
How can I track my order?
Once your order ships, you'll receive a tracking number via email.
Returns
What is your return policy?
We offer a 30-day return policy for eligible items in their original condition.
How long does it take to receive my refund?
Approved refunds are generally processed within 5–10 business days after we receive and inspect your returned item.
Products
Do curtain colors look exactly like the photos?
We strive to display colors as accurately as possible. However, slight variations may occur due to monitor settings and lighting conditions.
Are your curtains machine washable?
Care instructions vary by product. Please refer to the care label or product description for specific cleaning recommendations.
Do you offer custom sizes?
Selected curtain collections may offer custom sizing. Please check the product page for availability.
Support
How can I contact Lamzoon?
Email: support@lamzoon.com
Support Hours:
Monday – Saturday
9:00 AM – 6:00 PM (PST)
We typically respond within 24 business hours.