Refund policy
Refund & Return Policy
30-Day Return Policy
Your satisfaction is important to us.
If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return:
- Item must be unused
- Item must be in its original condition
- Original packaging must be included
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized curtains
- Clearance or final sale items
- Gift cards
- Products damaged through misuse
Refund Process
Once your return is received and inspected:
- Approved refunds are issued to the original payment method.
- Refunds are generally processed within 5–10 business days depending on your financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Email:
Please include:
- Your order number
- Photos of the product
- Photos of the packaging
We'll arrange a replacement or refund as appropriate.